FAQs
My Account
How do I create an account?
1) Click the"e;Log In"e;link at the top of our site.
2) Click the "e;Register"e; Button.
3) Fill out your information and click the "e;Register"e; button.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
After Log In, click any information in MY Account Home.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "e;Log In "e; link at the top of our site. Under the login button you'll see a link that says "e;Forgot your password? Click here"e;. That link will send an email to you with your password.
How do I return my product?
Please clickherefor more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our ourreturn policy.
When will my order ship?
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
During signup we'll ask for your billing and shipping address details. Click the "e; Click Here for International Address"e;. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in CA, USA.
I have a question on my charges.
Click the "e;Log In"e; link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "e;Log In"e; link at the top of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Order Status
Has my order shipped?
Click the "e;Order Status"e; link at the top our site after you log in to check your orders status.
How do I change quantities or cancel an item in my order?
Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "e;Order Status"e; link at the top of My Account Home to track your order.
My order never arrived.
Click the "e;Order Status"e; link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "e;delivered"e;, please contact customer service for assistance.
An item is missing from my shipment.
Please contact customer service for assistance. info@dxcstore.com
My product is missing parts.
Please contact customer service for assistance. info@dxcstore.com
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.